Terms of Service for Zoo Puzzle - Match Animal
Operator: ,
These Terms of Service ("Terms") form a binding agreement between you ("you" or "player") and ("Company," "we," "us," or "our") governing your download, installation, access to, and use of the mobile game Zoo Puzzle - Match Animal (the "Game"), distributed through the Apple App Store, and your use of our website (including the coin recharge page). By downloading, opening, or using the Game, or by making any purchase, you confirm you have read, understood, and agree to be bound by these Terms. If you do not agree, do not download or use the Game.
These Terms incorporate by reference our Privacy Policy and Refund Policy. In the event of a conflict between these Terms and the Refund Policy on the subject of purchase refunds, the Refund Policy controls.
1. Eligibility
You must be at least 13 years old to download or use the Game. If you are under 18, you confirm that a parent or legal guardian has reviewed these Terms and consents to your use of the Game on your behalf. By using the Game you represent that the foregoing is true and that you are not barred from using the Game under applicable law in the United States, California, or your country of residence.
2. License to the Game
Subject to your continuing compliance with these Terms, grants you a personal, limited, revocable, non-exclusive, non-transferable, non-sublicensable license to install and use the Game on a mobile device that you own or control, solely for your own private, non-commercial entertainment. The Game is licensed, not sold, to you. We retain all right, title, and interest in and to the Game and all copies of it. All rights not expressly granted are reserved.
3. Your Game Account & Progress
The Game may associate your activity with a player profile identified by a Game Account ID or similar identifier. If you use our website recharge service, you may be asked to provide your Game Account ID, email address, and mobile number. The following rules apply to any account and saved progress associated with the Game ("Account"):
- Accurate information. Any identifiers or contact details you submit must be true, current, and yours to use, and must be kept up to date.
- Security. You are responsible for safeguarding any credentials associated with your Account and for all activity that takes place under it. Notify us immediately at if you believe your Account has been accessed without your permission.
- One person, one Account. Accounts are personal. You may not sell, rent, lease, gift, lend, share, or otherwise transfer your Account, saved progress, or any Virtual Items (defined below) to another person.
- Progress storage. Where supported, account-linked progress and unused Virtual Items may be stored on our servers and follow your Account across devices and reinstalls. If you play without linking progress to an Account, local progress may be permanently lost when you uninstall the Game.
- Account deletion. You may request deletion of your Account and associated personal data as described in Section 9 of our Privacy Policy, including in-app deletion (if available) or by email to . Deletion is permanent subject to limited legal retention exceptions.
4. Game Updates, Availability and Changes
Zoo Puzzle - Match Animal is an evolving, live-operated game. You acknowledge and agree that:
- We may release patches, updates, new levels, balance changes, bug fixes, and security updates from time to time. Some updates may be required to continue playing.
- Game features, levels, mechanics, Virtual Item costs, sale prices, and reward rates may change, be added, or be removed at our sole discretion, with or without prior notice.
- The Game may be temporarily unavailable due to maintenance, updates, third-party outages, or events beyond our reasonable control. We do not guarantee continuous, uninterrupted, or error-free operation.
- We may permanently discontinue the Game or any of its features. If we do so, your remaining unused Virtual Items may be subject to the refund treatment described in our Refund Policy.
5. Acceptable Use & Fair Play
To keep Zoo Puzzle - Match Animal fun and safe for everyone, you agree not to do — and not to help or allow anyone else to do — any of the following while using the Game or our website:
- Use the Game for any unlawful purpose or in violation of any applicable law;
- Cheat, exploit bugs, use unauthorized third-party tools, mods, hacks, bots, scripts, automation, modified clients, or any technique that gives you an unfair advantage or interferes with normal gameplay;
- Attempt to reverse engineer, decompile, disassemble, decrypt, tamper with, or derive the source code of the Game, except to the extent expressly permitted by applicable law;
- Reproduce, redistribute, sell, sublicense, rent, lease, lend, publicly perform, publicly display, or create derivative works from the Game or any of its content;
- Remove, alter, or obscure any copyright, trademark, or other proprietary notice in the Game;
- Probe, scan, overload, disrupt, or interfere with our servers, infrastructure, or any third-party services on which the Game depends;
- Submit fraudulent chargebacks, refund requests, or use stolen payment methods to make purchases;
- Harass, threaten, defame, impersonate, or otherwise harm our staff in support correspondence or public reviews.
We may investigate suspected violations and, where warranted, suspend or permanently terminate your Account, remove ill-gotten Virtual Items, refuse future service, and report unlawful activity to the appropriate authorities. Such enforcement actions do not entitle you to a refund except as required by law.
6. Intellectual Property
The Game and all of its content — including but not limited to source code, artwork, level designs, animations, illustrations, audio, music, sound effects, gameplay mechanics, user interface, copy, the "Zoo Puzzle - Match Animal" name, logo, and trade dress — are the exclusive property of or its licensors, and are protected by copyright, trademark, trade-secret, and other intellectual-property laws in the United States and internationally. Nothing in these Terms transfers any intellectual-property right to you. You may not use our trademarks, logos, or any branded assets without our prior written consent.
7. In-App Purchases, Website Recharge & Virtual Items
The Game offers optional purchases of virtual currency ("Coins") and other in-game items, boosters, hints, themes, and similar non-physical content (collectively, "Virtual Items"). Purchases may be made through:
- App Store in-app purchases (IAP). Processed by Apple Inc. through the App Store. We do not receive or store your full payment-card details for IAP. Your payment is subject to Apple's Media Services Terms and Apple's refund policies.
- Website recharge. Processed through our website using third-party payment methods (such as Cash App, Apple Pay, or Google Pay). Payment details are handled by our payment processors; we do not store full card numbers or bank credentials.
By making any purchase you acknowledge and agree that:
- License, not ownership. Virtual Items are a personal, revocable, non-transferable, non-sublicensable license to use a digital function within the Game for as long as the Game is available to you. You acquire no ownership interest, no real-world value, and no property right in any Virtual Item.
- No cash value. Virtual Items have no monetary value and may not be redeemed, refunded for cash, or exchanged for real currency or any other item of real-world value, except as expressly required by applicable law or described in our Refund Policy.
- Non-transferable. Virtual Items are tied to your Account. They may not be sold, gifted, traded, or transferred to another player or third party.
- Pricing & taxes. Prices may include applicable sales taxes as calculated by Apple or our payment processors. Prices may change at any time.
- Right to manage. We may modify, balance, add, suspend, or eliminate Virtual Items, their costs, their effects, or their availability at any time, with or without notice, without liability to you.
- Refunds. All purchase refunds are governed by our Refund Policy and, for App Store purchases, Apple's policies.
8. Third-Party Services and Advertising
The Game depends on and integrates with third-party services, including but not limited to: the Apple App Store (distribution and IAP billing), analytics tools, and advertising networks that may display ads inside the Game. These third parties operate under their own terms and privacy policies. We are not responsible for the content, accuracy, availability, or practices of third-party services or advertisers. Your interactions with advertisers are solely between you and that third party. Data practices are described in our Privacy Policy and our App Store App Privacy listing.
9. User-Submitted Content
Zoo Puzzle - Match Animal is a single-player game and does not include public chat, public profiles, leaderboards, comments, friend lists, or any feature that lets you publish content to other players. The only content you may submit to us is information you choose to send when contacting customer support (e.g., a description of your issue, a screenshot, a Game Account ID, or your contact details). When you contact support, you grant a limited, royalty-free, worldwide license to receive, store, and use that information solely to investigate and respond to your inquiry, to improve the Game, and to comply with applicable law. We will not publish your support correspondence.
10. Privacy
Your use of the Game and our website is also governed by our Privacy Policy, which describes what information we collect, how we use it, and your rights. The Privacy Policy is incorporated into these Terms by reference. To the extent of any conflict between these Terms and the Privacy Policy on the topic of personal information, the Privacy Policy controls.
11. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE GAME, OUR WEBSITE, AND ALL VIRTUAL ITEMS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE GAME WILL BE UNINTERRUPTED, BUG-FREE, SECURE, COMPATIBLE WITH YOUR DEVICE, OR THAT DEFECTS WILL BE CORRECTED.
Some jurisdictions do not allow the exclusion of certain implied warranties or statutory rights. To the extent such warranties or rights cannot be excluded or limited under applicable law, they apply to the maximum extent permitted.
12. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL , ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, ACCOUNT, PROGRESS, OR VIRTUAL ITEMS, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE GAME OR OUR WEBSITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE GAME, OR OUR WEBSITE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU ACTUALLY PAID TO US (NET OF REFUNDS) IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).
NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR FRAUD, FRAUDULENT MISREPRESENTATION, GROSS NEGLIGENCE, OR WILLFUL MISCONDUCT.
13. Indemnification
You agree to defend, indemnify, and hold harmless and its affiliates, officers, directors, employees, and agents from and against any claim, demand, liability, damages, judgment, award, loss, cost, or expense (including reasonable attorneys' fees) arising out of or related to: (a) your violation of these Terms; (b) your misuse of the Game or our website; (c) your violation of any law or any third-party right; or (d) any content you submit to us.
14. Suspension & Termination
We may suspend, restrict, or terminate your access to the Game or our website (in whole or in part) at any time, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraud or abuse, or where required by law. You may stop using the Game at any time by uninstalling it. Upon termination, your license to use the Game ceases immediately and any unused Virtual Items may be forfeited, subject to the Refund Policy. Sections 5–7, 11–13, 15, and 17 survive termination.
15. Dispute Resolution & Governing Law
This section is important. Please read it carefully — it affects your legal rights.
15.1 Governing Law
These Terms and any dispute arising out of or relating to them, the Game, or our website are governed by the laws of the State of California, United States, without regard to conflict-of-law principles, except where mandatory consumer-protection law in your state of residence requires otherwise.
15.2 Informal Resolution First
Before initiating any formal claim, you agree to first contact us at with a written description of the dispute, the relief you seek, and your contact information. We will attempt in good faith to resolve the dispute within 30 days of receiving your notice.
15.3 Jurisdiction
Subject to your mandatory rights as a consumer, you agree that the state and federal courts located in San Diego County, California shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms, the Game, or our website.
15.4 U.S. Consumer Rights
If you are a consumer in the United States, you may have rights under federal and state law, including California consumer-protection statutes. Nothing in these Terms limits any non-waivable statutory rights you have as a consumer. For general guidance, you may contact the Federal Trade Commission (FTC) or the California Attorney General's Office.
16. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the "Last Updated" date at the top of this page and, for material changes, will provide at least 14 days' prior notice through an in-game notice, website notice, or another reasonable method. Your continued use of the Game after the updated Terms take effect constitutes your acceptance of them. If you do not agree to the updated Terms, you must stop using the Game.
17. Miscellaneous
- Entire Agreement. These Terms, together with our Privacy Policy and Refund Policy, are the entire agreement between you and us regarding the Game and supersede all prior agreements on the subject.
- Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and the invalid provision will be reformed to the minimum extent necessary.
- No Waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
- Assignment. You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms without restriction.
- Force Majeure. Neither party is liable for delay or failure to perform caused by events beyond its reasonable control (e.g., natural disasters, pandemics, government action, strikes, network outages, third-party platform failures).
- Notices. Notices to us must be sent to ; notices to you may be given via in-game notice or to the email address associated with your purchases or support requests.
- Headings. Section headings are for convenience only and do not affect interpretation.